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If you have questions about our products and their applications, or any other “Did you know…” curiosity, you can find the in-training you are looking for faster by consulting the answers to the most frequently asked questions.

General support

We are open from Monday to Friday, from 8:30 am to 1 pm and from 2 pm to 5.30 pm.

From Monday to Friday, from 8.30 am to 12.30 pm and from 2 pm to 5 pm.

All of our material is Guandong branded; we do not supply neutral packaging.

All our products meet the quality criteria of the following European certifications: ReacH, Rohs, DIN 4102-B1, EC, DIN 51130, Floor Slip Ratings R10-R13, EN71.
We also conceived and registered the GreenLife for Visual Communication brand, with the aim of creating a range of increasingly environmentally conscious products.

Yes, thanks to a widespread network of qualified distributors, we are close to our customers throughout Europe.
Contact us to find the distributor closest to you.

Write or telephone to become our customer!
By telephone: +39 02 897859.88 – Monday to Friday from 8:30 am to 1 pm and from 2 pm to 5.30 pm.
By email: info@guandong.eu. All inquiries are dealt with within 24 hours, Monday to Friday, between 8:30 am and 5.30 pm.

Of course! You can find us on LinkedIn, Instagram and YouTube.

You can subscribe here to stay updated on our latest news and events.

Orders support

For pallet orders: Monday to Friday before 10 am.
For orders of a maximum of 3-4 boxes: Monday to Friday before 3.30 pm.

If you are one of our distributors, you can order directly from us at any time. If you are a user, contact our Customer Care team to find the distributor closest to you.

Contact our Customer Care team to find out if the Warehouse has the goods you want to purchase. This way you will receive your orders quickly.

Our Customer Care team is on hand to help you define all the specifications of your purchase and to send you a bespoke quotation.
By telephone: +39 02 897859.88 – Monday to Friday from 8:30 am to 1 pm and from 2 pm to 5.30 pm. By email: salescare@guandong.eu. All inquiries are dealt with within 24 hours, Monday to Friday, between 8:30 am and 5.30 pm.

Within Europe, depending on the geographic area, all standard deliveries take 3/4 days and express deliveries 1/2 days. Contact us for more info or to find out how long deliveries take outside Europe.
By telephone: +39 02 897859.88 – Monday to Friday from 8:30 am to 1 pm and from 2 pm to 5.30 pm. By email: salescare@guandong.eu. All inquiries are dealt with within 24 hours, Monday to Friday, between 8:30 am and 5.30 pm.

At the moment we do not offer an e-commerce service, but you can count on our professional Customer Care team to provide you with an efficient service dedicated to your needs.

You can order as little as one pack, but a 2% surcharge will be added to purchases of less than one pallet.

Sample support

Contact our Customer Care team to request your sample and get to know the products in our ranges.
By telephone: +39 02 897859.88 – Monday to Friday from 8:30 am to 1 pm and from 2 pm to 5.30 pm. By email: salescare@guandong.eu. All inquiries are dealt with within 24 hours, Monday to Friday, between 8:30 am and 5.30 pm.

Of course, we produce new samples every day, packed in quality branded rolls that are ready to be tested. Contact our Customer Care team if you would like further information.

Of course, we produce new samples every day, packed in quality branded boxes that are ready to be tested. Contact our Customer Care team if you would like further information.

Shipments support

Contact us now to find out how long your order will take to arrive based on the country of destination.
By telephone: +39 02 897859.88 – Monday to Friday, from 8:30 am to 1 pm and from 2 pm to 5.30 pm. By email: salescare@guandong.eu. All inquiries are dealt with within 24 hours, Monday to Friday, between 8:30 am and 5.30 pm.

Costs and methods of delivery can vary according to the country of destination and requirements of each customer.
Contact our Customer Care team for information.

Of course. Our Customer Care team is on hand to organise the most convenient delivery date for you.
By telephone: +39 02 897859.88 – Monday to Friday, from 8:30 am to 1 pm and from 2 pm to 5.30 pm. By email: salescare@guandong.eu. All inquiries are dealt with within 24 hours, Monday to Friday, between 8:30 am and 5.30 pm.

Of course. We ship complete containers directly from the production site to you.
The service is highly tailored and allows you to customise products in terms of formats, colours, thicknesses, special quantities and packaging.
Contact our Customer Care team to place your order.
By telephone: +39 02 897859.88 – Monday to Friday from 8:30 am to 1 pm and from 2 pm to 5.30 pm. By email: salescare@guandong.eu. All inquiries are dealt with within 24 hours, Monday to Friday, between 8:30 am and 5.30 pm.

Usually between 10 to 12 weeks. While you are waiting for your container, you can still order goods from our warehouse and your orders will take priority.

Not always. Some of our materials exceed the size of 120 cm. Contact us if you need more information.
By telephone: +39 02 897859.88 – Monday to Friday from 8:30 am to 1 pm and from 2 pm to 5.30 pm. By email: salescare@guandong.eu. All inquiries are dealt with within 24 hours, Monday to Friday, between 8:30 am and 5.30 pm.

Payments support

Consult our web page dedicated to payments by Credit Card, or contact our Customer Care team.

You can pay by Credit Card, Bank Transfer or Electronic Bank Receipts (RiBa).

You will receive the receipt/invoice for your order automatically via email once payment is confirmed. If you do not receive the email, you can ask our Customer Care team to resend it.

Of course! Making your purchases is much faster and easier this way.
You just need to make arrangements for the payment with our Customer Care team when placing the order.
Consult our web page dedicated to payments by Credit Card.

Printing support

It depends on climatic conditions. For example, during winter months we recommend that you leave our materials to acclimatise before printing on them.

Sure, write at salescare@guandong.eu now to get more information!

All our materials can be printed face-up, as they are wrapped with the print side on the outside.

Our company produces and distributes materials for digital printing and visual communication. We do not provide a printing service.

Large format support

Unlike continuous synthetic yarns, natural yarns of plant origin, such as the cotton fibres used in our Cotton Canvases, have by nature a limited length. This characteristic gives the print even more personality.

A coated banner is a composite product: polyester fabric dipped into PVC, processed, compressed and dried.
It is suitable for outdoor use, and is more durable and resistant than a laminated banner, which is made of polyester mesh and two layers of calendered PVC.

Unlike vinyl materials, our PET (Polyethylene terephthalate) is more stable dimensionally, resists temperatures from -90 °C to +160 °C, is extremely flat and is subjected to more than one coating treatment in order to make its surface printable. Finally, its mechanical and chemical resistance make it highly resistant over time.

Polymeric vinyl products have a life span of about 3 years, while monomeric ones last about 6 to 12 months. For the latter we recommend that the print be changed within the times indicated, in order to avoid excessive deterioration due to atmospheric agents.

We recommend you use the backlit profile and the 2-pass mode to load the ink.

Smart & industry support

Our A3 Plus sheets measure 320 x 460 mm.

We have introduced a new range of materials for Digital Offset Printing. Find out more about all the products in the Mr. Magnus Digital Offset range.

Unlike vinyl materials, our PET (Polyethylene terephthalate) is more stable dimensionally, resists temperatures from -90 °C to +160 °C, is extremely flat and is subjected to more than one coating treatment in order to make its surface printable. Finally, its mechanical and chemical resistance make it highly resistant over time.

Contact us

If you still haven’t found the information you were looking for, you can contact us by filling out the form below or telephoning us.






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